Journeys automate multi-step follow-up with messages, waits, conditions, and exits.

What this feature is for

• Journeys automate multi-step follow-up with messages, waits, conditions, and exits.

When to use it

• You need more than one email, a delay, a branch, or a trigger such as form submission.
• You want consistent follow-up without manual reminders.

Do it manually

1. Open Engagement and choose Journeys.
2. Create a journey or duplicate a working pattern.
3. Choose the entry trigger or Audience.
4. Add email, wait, condition, and exit steps.
5. Run a readiness check before starting.

Ask Faster AI

Build a customer journey for [goal]. Include entry trigger, audience, email steps, waits, exit criteria, and a readiness checklist. Ask me before starting it.

Review before saving or publishing

• Preview the audience count and a few sample recipients.
• Check sender, subject, links, unsubscribe behavior, and timing.
• Use a readiness check before sending, starting, or publishing a customer-facing campaign.

Common mistakes and fixes

• If the audience is empty, check list membership, rules, and contact email addresses.
• If an email cannot send, confirm sender setup and subscription group readiness.
• If reporting looks quiet, remember that recent delivery and open activity can take time to appear.

Placeholder media

• Screenshot placeholder: Replace with an annotated screenshot of build a customer journey.
• Video placeholder: Replace with a short walkthrough showing the manual path and review step.

Related help

• Create a welcome journey
• Connect a form to a journey