A welcome journey helps new leads, members, students, buyers, or clients receive the right first follow-up.

What this feature is for

• A welcome journey helps new leads, members, students, buyers, or clients receive the right first follow-up.

When to use it

• Someone joins a list, submits a form, registers, buys, books, or becomes a customer.
• You want onboarding to happen reliably.

Do it manually

1. Open Engagement and create a Journey.
2. Choose the Audience or event trigger.
3. Write the first helpful message.
4. Add waits and follow-up messages only when useful.
5. Check sender, audience, unsubscribe, and timing before starting.

Ask Faster AI

Create a welcome journey for new [leads/customers/members]. Include a first email, one follow-up, timing, and what I should review before it goes live.

Review before saving or publishing

• Preview the audience count and a few sample recipients.
• Check sender, subject, links, unsubscribe behavior, and timing.
• Use a readiness check before sending, starting, or publishing a customer-facing campaign.

Common mistakes and fixes

• If the audience is empty, check list membership, rules, and contact email addresses.
• If an email cannot send, confirm sender setup and subscription group readiness.
• If reporting looks quiet, remember that recent delivery and open activity can take time to appear.

Placeholder media

• Screenshot placeholder: Replace with an annotated screenshot of create a welcome journey.
• Video placeholder: Replace with a short walkthrough showing the manual path and review step.

Related help

• Connect a form to a journey
• Manage email templates