Use this guide when visitors say a form failed or submissions are not appearing where expected.

What this feature is for

• Use this guide when visitors say a form failed or submissions are not appearing where expected.

When to use it

• A form does not submit.
• Submissions are missing fields, customers, or follow-up.

Do it manually

1. Open the live form page and submit a test.
2. Check required fields and validation messages.
3. Open Forms and refresh submissions.
4. Check customer sync if the form collects email.
5. Review any related journey only after the form submission is saved correctly.

Ask Faster AI

Troubleshoot [form name]. Check the form page, fields, submission capture, customer sync, and follow-up journey. Give me the likely cause and next fix.

Review before saving or publishing

• Preview desktop and mobile before publishing.
• Check page title, meta description, links, forms, and calls to action.
• Keep placeholder media clearly marked until real screenshots, photos, or videos are ready.

Common mistakes and fixes

• If a page is not visible, check navigation, page status, and the active branch.
• If a form does not submit, confirm the page and form were updated together.
• If a URL changed, add a redirect so old links keep working.

Placeholder media

• Screenshot placeholder: Replace with an annotated screenshot of troubleshoot form submissions.
• Video placeholder: Replace with a short walkthrough showing the manual path and review step.

Related help

• Edit a form and its page together
• Connect a form to an Audience or journey