Take deposits for bookings

Deposits can reduce no-shows and make booking commitments clearer for both the customer and the business.

Decide deposit rules

1. Choose which services require a deposit.
2. Set the amount and whether it is fixed or percentage-based.
3. Explain refund, reschedule, and cancellation expectations clearly.

Add the deposit

1. Open the service or booking payment settings.
2. Connect the payment account if needed.
3. Preview the booking path and payment step.

Track payment status

1. Review whether the deposit is paid before confirming.
2. Use customer activity to see payment and booking history together.
3. Follow up quickly when a deposit fails or remains unpaid.

Good to know

• Use deposits for real operational value, not friction.
• Keep deposit wording clear on the customer-facing page.

Use this guide as a starting point, then adjust the setup to match how your team actually works with customers.