Availability is the guardrail that keeps customers from booking times your team cannot support. Check it before confirming a request, sending a booking link, rescheduling an appointment, or planning a workshop.

What this guide helps you do

• See which times are open for a service, staff member, location, or event.
• Confirm whether a requested time can be accepted.
• Avoid double-booking or offering times that conflict with team capacity.

Before you start

• Know the service, staff member, location, and date range you want to check.
• Confirm availability rules and blocked times are current.
• Check timezone when working with remote customers or virtual sessions.

Do it manually

1. Open Bookings and choose the service, staff member, location, or calendar view.
2. Move to the requested date or date range.
3. Review open slots, existing bookings, blocked time, and capacity limits.
4. If the customer requested a specific time, confirm it is still available before replying.
5. If no slot works, choose nearby alternatives and share those instead.
6. Save any needed hold, booking, or follow-up task after confirming the time.

Ask Faster AI

• Check availability next week for a consultation service and suggest three customer-friendly times.
• Review this booking request and tell me whether the requested time conflicts with existing bookings or blocked time.
• Find alternative times for this customer and draft a polite reply for my review.

Review before customers use it

• Confirm the time zone, service duration, staff member, and location before sending the time to a customer.
• Check buffer time and travel time for in-person or field services.
• Do not promise a time until the booking or hold is saved.

Common issues and fixes

• If no times appear, check the service duration, staff availability, location, and blocked days.
• If a customer sees a different time, confirm timezone and daylight-saving settings.
• If a slot disappears, another booking may have been saved first; choose the next available option.

Booking page best practices

For a customer-facing view of how availability leaks show up on booking pages, read the booking page best-practices article. Booking Pages That Don't Lose Customers.

Restaurant website paths

For how reservation availability should answer customer questions without overbooking tables or staff, read the restaurant website article. Restaurant Websites: Menus, Orders, and Reservations That Work.

Booking availability engine

For why every availability check is a snapshot that can change before the booking is saved, read the booking availability article. Building a Booking Availability Engine.

Venue booking playbook

For why every promised time should be checked against one honest calendar with buffers, holds, and capacity, read the venue booking playbook. The Venue Owner's Booking and Events Playbook.

Connected workflows

• Create a lead capture form
• Understand Customer 360
• Connect payments for your business
• Create a welcome journey

Placeholder media

• Screenshot placeholder: add an annotated screenshot of check booking availability with customer names, phone numbers, addresses, payment details, private notes, and calendar details blurred.
• Video placeholder: add a short walkthrough that shows the manual booking path, then shows how to ask Faster AI for the same setup or review before customers can book.

Related help

• Set availability for bookings
• Create a bookable service
• Reschedule or cancel a booking