Certificates should represent real completion. Use them when a learner finishes the required course work, passes required checks, or completes a program where proof of completion matters to the customer or business.

What this guide helps you do

• Confirm a learner is eligible for a certificate.
• Issue or review certificate details.
• Handle corrections, revocation, verification, and customer communication.

Before you start

• Confirm the course has certificates enabled and clear completion criteria.
• Review learner progress, required lessons, quiz results, assignments, and manual approvals.
• Check learner name, course title, issue date, and any public verification details.
• Prepare the message that tells the learner how to view or share the certificate.

Do it manually

1. Open the course or learner enrollment.
2. Review completion status and any required quizzes, assignments, or approvals.
3. Open certificate actions and issue the certificate when the learner qualifies.
4. Review the certificate preview for learner name, course title, issue date, organization, and certificate number.
5. Send the certificate link or completion message to the learner.
6. If a certificate was issued incorrectly, review whether it should be corrected, revoked, or reissued.

Ask Faster AI

• Check whether this learner is ready for a certificate. Review progress, required lessons, quiz attempts, assignments, and approval notes before recommending action.
• Draft a certificate completion message for this learner and include a friendly next step.
• Review issued certificates for missing learner names, wrong course titles, or people who may need follow-up.

Review before learners use it

• Do not issue a certificate until completion requirements are met or explicitly approved.
• Check spelling and course title before sending the certificate link.
• If a certificate must be revoked, communicate clearly and keep the customer record updated.
• Preview certificate pages after design or course-title changes.

Common issues and fixes

• If no certificate action appears, check whether certificates are enabled for the course.
• If a learner appears complete but cannot receive a certificate, review required lessons, quizzes, assignments, and approval status.
• If the certificate has wrong details, correct the source record before sending it again.

Online course launch playbook

For when certificates belong in a first course launch and what should be ready before issuing them, read the online course launch playbook. Publishing Your First Online Course: Outline to Certificate.

Connected workflows

• Create member access
• Collect pay-now payments from plugins
• Create a welcome journey
• Understand Customer 360

Placeholder media

• Screenshot placeholder: add an annotated screenshot of issue course certificates with learner names, email addresses, payment details, private progress notes, and unpublished course material blurred.
• Video placeholder: add a short walkthrough that shows the manual course path, then shows how to ask Faster AI for the same setup or review before learners can access it.

Related help

• Track course progress
• Publish a course safely
• Enroll customers in a course