Track course progress

Progress tracking helps teams understand who is active, stuck, complete, or ready for a next offer.

Review progress

1. Open the course or customer record.
2. Check lessons completed, active modules, and completion status.
3. Look for patterns across students if many people stop at the same lesson.

Follow up

1. Send helpful reminders or support when students are stuck.
2. Create an Audience for active, inactive, or completed students.
3. Offer next steps when completion indicates readiness.

Improve content

1. Update confusing lessons.
2. Add resources where support questions repeat.
3. Shorten or split lessons that are too large.

Good to know

• Progress is a support signal, not just a report.
• Use completion data to improve courses over time.

Use this guide as a starting point, then adjust the setup to match how your team actually works with customers.