Journey reports show how customers are moving through follow-up and where attention is needed.

What this feature is for

• Journey reports show how customers are moving through follow-up and where attention is needed.

When to use it

• A journey is live or recently completed.
• You want to improve messages or diagnose drop-off.

Do it manually

1. Open the journey report.
2. Review entry counts, deliveries, opens, clicks, exits, and errors.
3. Inspect sample customers when something looks unusual.
4. Adjust audience, timing, or content if needed.
5. Document changes before restarting or relaunching.

Ask Faster AI

Review this journey report. Tell me where customers drop off, what should be improved, and what I should not change yet.

Review before saving or publishing

• Preview the audience count and a few sample recipients.
• Check sender, subject, links, unsubscribe behavior, and timing.
• Use a readiness check before sending, starting, or publishing a customer-facing campaign.

Common mistakes and fixes

• If the audience is empty, check list membership, rules, and contact email addresses.
• If an email cannot send, confirm sender setup and subscription group readiness.
• If reporting looks quiet, remember that recent delivery and open activity can take time to appear.

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• Screenshot placeholder: Replace with an annotated screenshot of review journey reports.
• Video placeholder: Replace with a short walkthrough showing the manual path and review step.

Related help

• Review broadcast deliveries
• Review campaign performance