Audience preview helps catch targeting mistakes before customers receive a message.

What this feature is for

• Audience preview helps catch targeting mistakes before customers receive a message.

When to use it

• You are about to send a broadcast or start a journey.
• The audience uses rules or imported data.

Do it manually

1. Open the Audience or campaign setup.
2. Preview the recipient count.
3. Review sample recipients and exclusions.
4. Adjust rules if the count is too high, too low, or surprising.
5. Save only after the preview matches your intent.

Ask Faster AI

Preview the audience for this campaign. Show me the count, example recipients, likely exclusions, and any rule that could include the wrong people.

Review before saving or publishing

• Preview the audience count and a few sample recipients.
• Check sender, subject, links, unsubscribe behavior, and timing.
• Use a readiness check before sending, starting, or publishing a customer-facing campaign.

Common mistakes and fixes

• If the audience is empty, check list membership, rules, and contact email addresses.
• If an email cannot send, confirm sender setup and subscription group readiness.
• If reporting looks quiet, remember that recent delivery and open activity can take time to appear.

Placeholder media

• Screenshot placeholder: Replace with an annotated screenshot of preview audience counts before sending.
• Video placeholder: Replace with a short walkthrough showing the manual path and review step.

Related help

• Create an Audience
• Schedule a broadcast