Skills help Faster AI perform repeatable work in a consistent way. Use a skill when your team has a recurring process, tone, checklist, or review pattern.

When to use this guide

• You repeat the same instructions for posts, pages, forms, journeys, customer follow-up, or reporting.
• A teammate needs AI to follow the same review rules every time.
• You want to standardize how AI prepares drafts before approval.

Before you start

• Know the workspace area or customer workflow you want to improve.
• Gather approved copy, media, offer details, or customer context before publishing anything public-facing.
• Decide who needs to review the result before it goes live or affects customers.

Do it manually

1. Open Skills from the app switcher.
2. Create a new skill with a plain-language name.
3. Describe when the skill should be used.
4. Write the operating instructions, required checks, and expected output.
5. Include examples only when they make the result clearer.
6. Save the skill and test it from chat with a realistic request.

Ask Faster AI

Try this prompt:

Create a skill for drafting weekly service-business newsletters. It should ask for the offer, audience, CTA, and review notes before preparing the draft.

Review before publishing or using

• Keep skills focused on repeatable work, not one-time tasks.
• Avoid adding passwords, private customer details, or internal implementation notes.
• Test the skill with a real example before relying on it.

Common mistakes

• If AI ignores the skill, make the trigger and expected task clearer.
• If the output is too broad, narrow the skill to one workflow.
• If business rules change, update the skill instead of adding conflicting instructions.

Placeholders to replace later

• Screenshot placeholder: add an annotated screenshot with private customer data blurred.
• Video placeholder: add a short walkthrough that shows the manual path, the AI-assisted path, and the final review step.

Faster AI skills overview

For examples of useful custom skills such as newsletter routines, quoting rules, and post review passes, read the AI skills article. Faster AI Skills: Teach Your Workspace New Tricks.

Workspace memory for AI

For deciding whether a reusable instruction belongs in memory or should become a workspace AI skill, read the AI memory article. Why Your AI Assistant Should Remember Your Business.

AI-drafted proposals

For when a winning proposal format should become a reusable workspace skill, read the AI-drafted proposals article. AI-Drafted Proposals and Documents (With the Approval Gate).

AI review replies

For an example of turning a repeatable praise-reply format into a reusable workspace skill, read the AI review replies article. Replying to Reviews with AI Without Sounding Like a Robot.

Brand voice guide

For how recurring formats should combine operating instructions with the business voice guide, read the brand voice guide article. Writing a Brand Voice Guide (That AI and Humans Both Follow).

Connected workflows

• Review AI drafts before publishing
• Review and approve AI page changes
• Create a lead capture form
• Create social posts