Pausing a journey gives you time to fix content, audience, timing, or business changes.

What this feature is for

• Pausing a journey gives you time to fix content, audience, timing, or business changes.

When to use it

• You found an issue in a live journey.
• A promotion, event, or policy changed.

Do it manually

1. Open Engagement and choose the journey.
2. Review status and recent activity.
3. Pause the journey if customers should stop moving through it.
4. Make changes and run a readiness check.
5. Resume only when content and audience are correct.

Ask Faster AI

Review this journey and tell me whether it is safe to pause, resume, or keep running. List the customer impact before I confirm.

Review before saving or publishing

• Preview the audience count and a few sample recipients.
• Check sender, subject, links, unsubscribe behavior, and timing.
• Use a readiness check before sending, starting, or publishing a customer-facing campaign.

Common mistakes and fixes

• If the audience is empty, check list membership, rules, and contact email addresses.
• If an email cannot send, confirm sender setup and subscription group readiness.
• If reporting looks quiet, remember that recent delivery and open activity can take time to appear.

Placeholder media

• Screenshot placeholder: Replace with an annotated screenshot of pause or resume a journey.
• Video placeholder: Replace with a short walkthrough showing the manual path and review step.

Related help

• Review journey reports
• Review engagement events