Stopping outreach promptly keeps customer communication respectful and current.

What this feature is for

• Stopping outreach promptly keeps customer communication respectful and current.

When to use it

• A customer replied, booked, purchased, opted out, or asked to stop.
• A sequence is no longer appropriate for a record.

Do it manually

1. Open the customer record or sequence report.
2. Find the active sequence enrollment.
3. Pause or stop the enrollment.
4. Add a note explaining why.
5. Create a manual follow-up task if the customer still needs attention.

Ask Faster AI

Check whether [customer] is active in any sequence. If they replied or should stop, recommend the safest pause/stop action and a manual follow-up task.

Review before saving or publishing

• Preview the audience count and a few sample recipients.
• Check sender, subject, links, unsubscribe behavior, and timing.
• Use a readiness check before sending, starting, or publishing a customer-facing campaign.

Common mistakes and fixes

• If the audience is empty, check list membership, rules, and contact email addresses.
• If an email cannot send, confirm sender setup and subscription group readiness.
• If reporting looks quiet, remember that recent delivery and open activity can take time to appear.

Placeholder media

• Screenshot placeholder: Replace with an annotated screenshot of pause or stop a sequence for a customer.
• Video placeholder: Replace with a short walkthrough showing the manual path and review step.

Related help

• Use customer activity for follow-up
• Respect unsubscribe and contact preferences