Engagement events show what customers did across forms, journeys, broadcasts, and email delivery.

What this feature is for

• Engagement events show what customers did across forms, journeys, broadcasts, and email delivery.

When to use it

• You need to troubleshoot a customer journey.
• You want to understand why someone did or did not receive a message.

Do it manually

1. Open Engagement events or deliveries.
2. Search or filter by customer, campaign, journey, or date.
3. Review event type, timing, and related customer.
4. Open the customer record for full context.
5. Create a follow-up task if the event needs action.

Ask Faster AI

Find recent engagement events for [customer or campaign]. Explain what happened and whether any follow-up is needed.

Review before saving or publishing

• Preview the audience count and a few sample recipients.
• Check sender, subject, links, unsubscribe behavior, and timing.
• Use a readiness check before sending, starting, or publishing a customer-facing campaign.

Common mistakes and fixes

• If the audience is empty, check list membership, rules, and contact email addresses.
• If an email cannot send, confirm sender setup and subscription group readiness.
• If reporting looks quiet, remember that recent delivery and open activity can take time to appear.

Placeholder media

• Screenshot placeholder: Replace with an annotated screenshot of review engagement events.
• Video placeholder: Replace with a short walkthrough showing the manual path and review step.

Related help

• Review broadcast deliveries
• Filter the customer timeline