Renaming a help category should preserve links, breadcrumbs, and customer-facing navigation.

What this feature is for

• Renaming a help category should preserve links, breadcrumbs, and customer-facing navigation.

When to use it

• A help category name or URL needs to change.
• You want better wording without breaking existing links.

Do it manually

1. Find the current tag and all child tags.
2. Decide whether only the display name changes or the slug changes too.
3. Update the tag carefully.
4. Check child category and article URLs.
5. Add redirects or update links when a public URL changes.

Ask Faster AI

Plan a safe rename for this help category. Tell me whether to change name, slug, links, breadcrumbs, and redirects before I save it.

Review before saving or publishing

• Confirm the change matches the customer experience you want.
• Check owner, timing, audience, and next step before saving.
• Preview anything customer-facing before publishing or sending.

Common mistakes and fixes

• If you cannot find the item, refresh the workspace and check that you are in the right workspace.
• If a save is blocked, review required fields and permissions.
• If AI drafts something unexpected, ask it to summarize the changes before you approve them.

Placeholder media

• Screenshot placeholder: Replace with an annotated screenshot of rename a help category safely.
• Video placeholder: Replace with a short walkthrough showing the manual path and review step.

Related help

• Configure content URL hierarchy
• Create redirects for changed URLs