A help category 404 usually means the tag hierarchy, content URL setting, slug, or published content needs review.

What this feature is for

• A help category 404 usually means the tag hierarchy, content URL setting, slug, or published content needs review.

When to use it

• A category URL does not load.
• A new help tag or article was added and the public URL is missing.

Do it manually

1. Open Settings and Content URLs.
2. Confirm nested tag URLs are enabled for the Help root tag.
3. Open the CMS tags and confirm the child tag parent and slug.
4. Confirm at least one published article belongs to the category or a child category.
5. Recheck the exact category URL after saving.

Ask Faster AI

Diagnose why this help category URL returns 404. Check root tag setting, child tag parent, slug, published posts, and the exact URL I should test.

Review before saving or publishing

• Confirm the change matches the customer experience you want.
• Check owner, timing, audience, and next step before saving.
• Preview anything customer-facing before publishing or sending.

Common mistakes and fixes

• If you cannot find the item, refresh the workspace and check that you are in the right workspace.
• If a save is blocked, review required fields and permissions.
• If AI drafts something unexpected, ask it to summarize the changes before you approve them.

Placeholder media

• Screenshot placeholder: Replace with an annotated screenshot of fix a help category 404.
• Video placeholder: Replace with a short walkthrough showing the manual path and review step.

Related help

• Update content URL settings
• Configure content URL hierarchy